What should I do if I want to return the item?

If you wish to return an item, you must first contact the seller through our chat function. In the chat, you should express your desire to return the item. 

Private sellers
With a private seller, a return is not automatically possible. A return is only possible in the following situations:

1. The item is not as described
   If the item demonstrably differs from the listing — for example, incorrect dimensions, condition, or color — you are always entitled to a return. In this case, the seller pays the return shipping costs.
2. The item arrived damaged
   If the item arrived damaged, you are entitled to a refund of the purchase price minus buyer protection and service fees, unless otherwise agreed. Does the seller want the item back? Then the return shipping costs are for the seller.
3. The seller agrees to the return
   If the seller voluntarily agrees to a return, but there is otherwise nothing wrong with the item, the return shipping costs are for the buyer.

Business sellers
For a business seller, the same rules apply as above, with one addition: as a buyer, you always have the right to return a purchase within 14 days of receipt, regardless of the reason. Even if you've simply changed your mind. In that case, the return shipping costs are for the buyer.

How do you request a return?
You can request a return label via Whoppah customer service at support@whoppah.com.

Whoppah assesses the return request before the label is provided. Describe the reason clearly, and always include photos as evidence in case of damage or an incorrect description.