What should you do if you get an error when generating a shippinglabel?

Note: Haven't downloaded the label within the 3-day deadline? Then it's no longer possible to do this in the app. You can still download the label in the sale's chat by logging in at www.whoppah.com.

Getting an error when generating your shipping label? Try again first. If the error keeps appearing, it's usually due to one of the following:

1. The recipient entered an incorrect address.
2. The recipient lives in a country that isn't supported — usually the United Kingdom or other countries outside Europe, due to customs restrictions.
3. The product dimensions weren't filled in correctly.
   
   We always automatically receive a notification when generating a label fails. Our support team will investigate the cause, resolve it, and get in touch with you about it.
   
   Does the buyer live in the United Kingdom? Then you can go ahead and ship the item and purchase a shipping label yourself. Let us know once you've done this and send along the receipt — we'll then manually reimburse you for the shipping costs.