What is Whoppah’s return policy?

Summary

• Bought from a business seller: you have the legal right of withdrawal. You may return the item for any reason within 14 days of delivery.

• Bought from a private seller: returns are possible when the item does not match the listing (damaged, incomplete, wrong item, counterfeit), or when buyer and seller agree.

• Refund: the purchase price is refunded to your original payment method within 3 days after the seller has received the item back. Whoppah holds your payment until then (Buyer Protection).

• Return shipping: paid by the buyer, unless the item does not match the listing, in which case the seller pays.

• Contact: support@whoppah.com, Monday to Friday 09:30 to 17:00 CET. We reply within 2 business days.

1. Purchases from a business seller (right of withdrawal)

Consumers who buy from a professional seller on Whoppah have the legal right of withdrawal. You can return the item within 14 days of delivery without giving a reason, provided you notify us within those 14 days and return the item in its original condition.

How to return:

1. Open the order in the Whoppah chat and mark it as ‘dispute’ within 14 days of delivery.

2. Email support@whoppah.com so we pause the payout to the seller.

3. Tell the seller in the chat that you are returning the item.

4. Ship the item to the return address within 14 days of your notification.

After the seller confirms receipt in good condition, we refund the purchase price within 3 days. Shipping and Buyer Protection fees are not refunded unless the item did not match the listing. Loss of value caused by use beyond inspection may be deducted.

2. Purchases from a private seller

Private sellers are not bound by the right of withdrawal. A return is possible when:

• the item significantly deviates from the listing, or

• buyer and seller agree to a return.

Report a deviation within 2 days of delivery via support@whoppah.com, with clear photos. Whoppah mediates if needed.

3. What counts as “does not match the listing”

Arrived damaged without this being stated, parts missing, wrong item (colour, material), or counterfeit. In these cases the seller pays return shipping and you receive a full refund including shipping and Buyer Protection fees, within 3 days after the item is back with the seller.

4. Damaged in transport

Email support@whoppah.com with photos of the item and the packaging. Whoppah files the claim with the carrier for you.

5. Alternatives to a return

Buyer and seller may agree on a partial refund or a discount instead of a return. Whoppah processes the agreed amount.

6. Cancelling before shipping

An order can be cancelled before shipping when buyer and seller agree. Confirm it to us by email and we refund the full amount, including fees, within 3 days.

7. Important

• Returns are possible from business sellers (right of withdrawal) or when the item does not match the listing. Returns to private sellers are possible by agreement with the seller or with Whoppah’s customer support team when the item deviates from the listing.

• Your payment is only paused once the order is marked as ‘dispute’ in the chat and you have emailed support.

• Refunds are issued within 3 days after the item has been received back in good condition.

Questions?

support@whoppah.com, Monday to Friday 09:30 to 17:00 CET, reply within 2 business days.