How will I be informed about the shipment and what if the seller does not ship?

Once an item is bought, the seller is notified and they will create a shipping label. You will be notified when this happens and will receive updates from the carrier. We expect the seller to ship the item within 7 days. If this is not met, the seller will automatically receive an email with a reminder to ship the item as soon as possible and get in touch with you via the Whoppah chat.

If shipping fails, we will refund your purchase. If the seller cannot ship the item quickly, discuss this with them via chat to arrange a suitable solution. If you arrange delivery outside of Whoppah, you must inform us once the item is received to complete the order and release payment to the seller. If you arrange alternative shipping with the seller, payment for the item must still be processed through Whoppah. 

Once the item is received in good order, we can complete the sale and initiate the payment. If there are any problems with shipping or delivery, please contact us immediately.