We understand how frustrating it can be when a buyer doesn't follow through with their agreement. We believe in 'deal is a deal' and urge buyers to complete their payment as soon as a deal has been made. However, while these are our terms of use, we cannot legally enforce them as they are not part of consumer law. All we can do is repeatedly request the buyer to follow our terms and possibly close their account if they repeatedly fail to comply. Please note that we cannot force a buyer to make a payment and sometimes external factors may delay their response.

Managing Bids and Cancellations:

If you have enabled bidding on your ad, buyers can submit a bid. Upon receiving a bid, you will be notified via WhatsApp, email, and chat (if enabled). You can accept, reject, or counter the bid, and the buyer will be notified of your decision. Once you accept a bid, the buyer has 48 hours to complete the purchase. Note that your item isn't reserved and other buyers can still make bids until the item is purchased. If a bid is accepted and the item is paid for, it's considered a final deal.

Buyer wants to cancel a bid

If a bid is cancelled, especially after you've accepted it, we ask the buyer for their reason for cancellation. This feedback helps us improve our platform and minimize future cancellations. Remember, your item remains available for other buyers until the payment is completed.

Go to your account, click on 'My ads' and click on the edit icon of the desired ad. Under the heading 'Price' you can disable bids.

As a seller, you have the ability to set the minimum amount for your item. When you receive an offer, you can accept it by clicking on the green check mark. If you wish to decline a bid, click on the red cross. You can make a counter-offer by stating an amount in the 'Counter-bid' window. Once you accept an offer as a seller, the deal is sealed and your item is sold! Please note that the minimum price you set is not fixed and can be negotiated with potential buyers. However, it is a guide for buyers and can influence the initial bids you receive.

Whoppah recently introduced a feature where sellers can make the first offer to buyers who have marked their item as "favorite".

This helps speed up the negotiation process, as the seller can reach out with a bid even if you haven’t placed one yet.

If you receive such a bid from a seller, you can:

• Accept

• Decline

• Make a counter-offer

If you're no longer interested, you don't need to do anything, the offer will expire automatically after a set period.

What can I sell on Whoppah?

You can sell a wide range of interior items on Whoppah, including furniture and decoration from affordable to high-end design pieces. Items must be in at least good condition and cost at least 25 euros.

How can I list an item for sale?

To sell on Whoppah:

1. Think of a title (for example 1 x wooden table)

2. Take 5 photos of your item from different angles and upload them

3. Indicate how many pieces it concerns (for example 4 chairs if it concerns a set)

4. Describe the item (for example "Brand: Jori Model: Yoga Color: Yellow Condition: Good condition Now for: €250,- Dimensions Armchairs: Width: 80cm Depth: 85cm Height: 110cm Seat height: 36cm Seat depth: 45cm This Jori armchair is a fixer-upper! The leather is still in good condition, but the adjustment lever does not work properly."

5. Fill in the following information:

• Category
• Brand
• Colour
• Material
• Dimensions
• Condition of the item
• Additional information

6. Set your price

7. Indicate the delivery method and/or whether the item can be collected from you

8. Submit your ad

Your ad will be online within minutes. For carefully selected design items, this will be within 2 days.

Payment of sales proceeds

Item sold and buyer has indicated to have received the item in good order? Then the payment is initiated. Before the payout of the sale can proceed, you need a profile at Stripe. Check your payment details in your Whoppah account so that the payout is quickly in your account. We will then automatically create a Stripe Connect profile for you.

Are there any costs associated with the sale?

• Creating and placing an advertisement is free

• Private sellers pay a sales commission of 12.5% **

• Business sellers pay a 16% commission (excluding 21% VAT) on items sold

**   If you placed an advertisement between December 18, 2024 and January 15, 2025, the sales commission will not be deducted from your sale.

For ads created before December 18, 2024, a sales commission of 12.5% or 5% will apply. This change will not be applied retroactively.

How does the bidding process work?

When you enable bidding, buyers can submit bids. You will be notified via WhatsApp, email and chat. You can accept, reject or counterbid the bid. After acceptance, the buyer has 48 hours to complete the purchase.

How long will my ad stay online?

Your ad will remain online until the item is sold, but you will need to renew it every 2 months. Whoppah will send reminder emails 14 and 7 days before the expiration date.

What happens after I make a sale?

Once a sale is made, both parties are expected to honor the agreement. The buyer must complete payment within 48 hours and you as the seller must set the item aside for that person.

How can I promote my item?

For €7.99 you can promote your ad by placing it at the top of the product overview. This way you increase the visibility.

With the launch of our new 'Handbags' category, you can now also buy and sell the most beautiful vintage and pre-loved designer and premium bags via Whoppah. Think of bags from brands such as Sandro, Jacquemus, and Chloé, to timeless icons from exclusive fashion houses like Chanel, Louis Vuitton, and Hermès.

To ensure that buying and selling goes smoothly and safely, we have listed the most important rules and information for you.

At Whoppah, quality comes first. Replicas or counterfeit items are not allowed on our platform. Even if it is explicitly stated in the advertisement that the item is a replica, the ad will be immediately rejected during our curation process.

Our curation team, which specializes in designer bags, carefully checks every bag to guarantee its authenticity. As a buyer, you can purchase your dream bag with 100% certainty and complete peace of mind.

We apply a reduced rate for the handbags category! The commission for selling handbags is only 5%.

How does this work in your account?
In your account settings, you will continue to see your standard commission percentage (16% for business sellers or 12.5% for private sellers). However, as soon as you select the 'Handbags' category when creating your advertisement, the reduced commission of 5% will be automatically applied to that sale. You do not need to adjust anything yourself.

As a seller, you have three options for shipping handbags: shipping as a postal parcel, via custom delivery, or having the buyer collect the item (pick up).

• Responsibility: Please note, the responsibility for safe shipping rests with the seller at all times.

• Liability: Whoppah cannot be held liable if an item is damaged or lost during transport. Exactly the same rules apply here as for the sale of furniture.

Tip: Want to know more about the different shipping options? Read our FAQ on delivery methods.

Our showroom in Utrecht has been closed since January 2024.

It is now only possible to sell your items yourself by creating an advertisement!

1. What is Dac7 regulation and how does it apply to Whoppah?

Dac7 refers to the European Directive on compulsory automatic exchange of information in the field of taxation. Whoppah, as a platform that uses Stripe as its payment service provider, is obliged to collect and pass on certain information about transactions to the tax authorities.

2. What data is collected under Dac7 regulations on Whoppah?

Through payment service provider Stripe, data such as seller identification, transaction amount and other relevant information is collected. This data is necessary to comply with Dac7 requirements and to provide transparency to tax authorities.

3. Why does Whoppah / Stripe request this data for tax purposes?

Stripe, as a payment service provider, is responsible for complying with tax regulations, including Dac7. By requesting and passing this data to the tax authorities, Stripe helps Whoppah comply with its legal obligations.

4. As a seller, do I need to take action regarding Dac7 regulations on Whoppah?

As a seller, you need to ensure that the information in your Whoppah account is accurate, as this data will be used for reporting to the IRS. Make sure you have entered all required information correctly.

In addition, it is important to know that Whoppah may request additional verification in specific situations, when you have performed 30 transactions or more or when the total sales amount exceeds 2,000 euros. In such cases, the customer is asked to upload additional information securely via the Stripe platform. This upload procedure is secured to ensure users' privacy and data security. It is advisable to respond timely and accurately to any verification requests to maintain a smooth transaction experience and comply with applicable legal obligations.

5. How does Whoppah ensure the security of my data in accordance with Dac7 regulations?

Whoppah and Stripe implement strict security measures to ensure that collected data is stored and transmitted securely. They take the necessary steps to ensure user privacy and comply with relevant data protection laws and regulations.

6. What does the tax authority do with the data and do I have to pay tax on it?

The data provided in accordance with the Dac7 regulations is used by the tax authorities to monitor tax transactions and ensure that taxes are correctly paid. As a private seller who occasionally sells personal property, it is not normally required to pay tax on this income.

Tax liability generally applies when acting professionally, with sales made on a regular basis and for profit. If you act professionally as a seller, you should consult the relevant tax rules and obligations in your jurisdiction. It is always wise to seek advice from a tax advisor to be sure of the specific rules that apply to your situation. Keep in mind that tax laws vary by country and region.

7. How do I manage my VAT information on Whoppah? 

You can manage VAT invoices and communication preferences through your Stripe dashboard. 

8. What are the steps to update my information on Whoppah and Stripe?

You need to ensure that the information in your Whoppah and Stripe account is accurate and up-to-date. If you encounter any issues while updating your information, please contact Whoppah's customer service for assistance. 

Free Ad Placement: Creating and posting an ad on Whoppah is free of charge.

Sales commission for private sellers:  If you are a private seller, a sales commission of 12.5% (inclusive of VAT) is charged when your item is sold on Whoppah. This commission is automatically deducted from your sales proceeds. 

Special Commission Period: If you created an advertisement between 18 December 2024 and 15 January 2025, the sales commission will not be deducted from your sale. For advertisements created before December 18th 2024, a sales commission of 12.5% or 5% applies. This change will not be retroactively adjusted.

Sales commission for business sellers: If you are a business seller, a sales commission of 16% excluding 21% VAT applies. This commission is also automatically deducted from your sales proceeds.

What can I sell on Whoppah?

On Whoppah, you can quickly sell a wide range of interior items, from affordable Ikea pieces to high-end designer treasures. It’s the ideal platform for decluttering your home while ensuring you get the best price. By listing your furniture and decor, you create space and connect with buyers. 

You can sell:

• All interior and furniture items from any brand (designer and non-designer)

• Items in at least good condition

• Items priced a minimum of 25 euros

Designer items are curated 

When you list an item from our Designer brands, like B&B Italia, Vitra, Hay, or Cassina, it will be curated and checked for authenticity and condition. This ensures buyers can discover beautiful pieces with confidence, knowing each item is 100% authentic. Designer items from these brands will be featured in the ‘Designer’ category.

As a private individual, you do not pay VAT on your sales. As a business seller in the Netherlands, you pay 21% VAT on the fee (i.e. not on the full sales amount). 

Are you a business seller outside the Netherlands and do you have a valid VAT number? Then you do not pay VAT based on the reverse charge mechanism. As a foreign seller, you must declare in the tax return that you have to report an amount of reverse-charge VAT. Please ensure your VAT number is correctly entered in your account details to avoid any unnecessary charges.

When you're operating outside of the Netherlands and you don't have a EU VAT number, we charge a 16% fee plus 21% VAT. For example: you sell an item for 100 euro. This means that the pay out is €80,64.

To access and download your sales invoice, please log in to your account on the Whoppah website using a laptop or desktop computer. After logging in, navigate to 'Account' then 'Account Settings' and finally click on the 'My Purchases and Sales' tab. Here, you will find an overview of all your transactions along with their associated invoices. Please note that this feature is not available on the Whoppah app or mobile website. The Whoppah Support Team does not have the ability to send invoices or make retroactive changes to them on your behalf. It's crucial to use a business profile for business-related transactions and a private account for personal transactions to prevent errors and ensure accurate invoicing.

To avoid confusion, these buttons on the app will not appear with your own ads.

On Whoppah we have one rule: a deal is a deal.  If a buyer places a bid, they are expected to complete the payment. While we cannot legally enforce payment due to Dutch law, we take steps to ensure payments are made as quickly as possible. Our system sends automatic reminders to buyers about their pending payments. If a buyer repeatedly fails to honor their commitments, we may take action against their profile. Please note, your item remains available to other buyers until payment is made. If a buyer is not responding, you can reach out to them via our chat feature.

If your advertisement is being curated you've listed an item that falls in our Designer category. 

Your item will only appear in the Designer category if it comes from our list of recognized Designer brands. This process is automatic, so you cannot change it yourself. The "All" category includes every item listed on Whoppah. If your item resembles a design piece but isn’t from a recognized Designer brand, it will still be listed under "All" for interior enthusiasts to find.

On Whoppah, you can set the price at which your item can be sold when creating your listing. You don't need to actively approve the purchase at this price – this is clearly explained during the listing creation process. Your approval is only required if you have activated the bidding function for your item and the buyer has placed a bid.

Once the purchase is completed, the order can only be canceled if the buyer agrees. You can contact the buyer via the Whoppah chat and ask for their approval to cancel the order.

As a secondhand platform, Whoppah doesn’t buy items directly from you. But no worries, you can easily create your own listings on Whoppah and sell your items at your own pace.

At Whoppah, an order can only be canceled if both the buyer and the seller agree. Please discuss the cancellation with the other party first.

To do this, go to “Chats” in your account and select the relevant order to send a message to the other party. 

Once both sides agree, let us know. Whoppah will then cancel the order and initiate the refund process.

You can sell a wide range of interior items on Whoppah, including furniture and decoration from affordable to high-end design pieces. Items must be in at least good condition and cost at least 25 euros.

How can I list an item for sale?

Go to create an ad 

To sell on Whoppah:

1. Think of a title (for example 1 x wooden table)

2. Take 5 photos of your item from different angles and upload them

3. Indicate how many pieces it concerns (for example 4 chairs if it concerns a set)

4. Describe the item (for example "Brand: Jori Model: Yoga Color: Yellow Condition: Good condition Now for: €250,- Dimensions Armchairs: Width: 80cm Depth: 85cm Height: 110cm Seat height: 36cm Seat depth: 45cm This Jori armchair is a fixer-upper! The leather is still in good condition, but the adjustment lever does not work properly."

5. Fill in the following information:

• Category
• Brand
• Colour
• Material
• Dimensions
• Condition of the item
• Additional information

6. Set your price

7. Indicate the delivery method and/or whether the item can be collected from you

8. Submit your ad

Your ad will be online within minutes. For carefully selected design items, this will be within 2 days.

Payment of sales proceeds

Item sold and buyer has indicated to have received the item in good order? Then the payment is initiated. Before the payout of the sale can proceed, you need a profile at Stripe. Check your payment details in your Whoppah account so that the payout is quickly in your account. We will then automatically create a Stripe Connect profile for you.

On Whoppah, the listed price is usually for a set of items. If you're selling multiple items, such as dining chairs, ensure your asking price covers the entire set. If you prefer to sell items individually, you need to create a separate advertisement for each item. This helps avoid any confusion for potential buyers. If you want to offer the option for buyers to purchase items separately or as a set, please clearly state this in your advertisement description and specify the price for each item and for the set.

Change price:

You can find your ad via "My ads", there click on "Modify" and then "Edit ad" you can then adjust the ad price to your liking.

Change advertisment:

You can find your ad via "My ads", there click on "Modify" and then "Edit ad" you can then adjust the ad.

Please note it is not possible to change the title of the advertisement. 

 For €7.99, we offer the opportunity to boost your ad by placing it again at the top of the product overview, making your items more visible. To do this, go to 'Account', click on 'My ads' and select the ad you want to promote. Additionally, ensure your items stand out by using top-quality photos, providing detailed information about the item, and setting an attractive price. You may also lower the price over time to notify buyers who have marked your item as a favorite. Please note, the duration of the ad boost can vary depending on the competition at that moment.

In addition, make sure that your items are opalescent. Three tips to sell faster:
1. Sell 5x faster with top photos
Take photos that catch your eye. How? Provide daylight, a neutral background and take the photos at eye level.

2. Provide enough information
The more details, the faster the item sells. A potential buyer would like to know the condition and possibly the designer or brand of the item.

3. Attractive price
Do you find it difficult to determine the asking price? Then look at similar items. Once you have determined the asking price, buyers can buy the item directly with the 'Buy Now' button. Tip: Lower the price over time, buyers who have marked your item as a favorite will be notified.

How long will my ad remain online and what is the renewal process?

Your ad will stay online until the item is sold. However, it's important to keep in mind that you must renew your ad every 2 months. This can be done through the "My Ads" section on our website. We will send you a reminder email 14 days and 7 days before your ad is due to expire. If you've sold the item through another method, we recommend removing the ad as soon as possible to avoid confusion for potential buyers. The option to purchase the item will remain available as long as your ad is online. If you do not renew your ad or remove it, it will be automatically removed after 2 weeks of expiration. Please note that lowering the price or making other changes to your ad does not affect its expiration or renewal.

To renew or reactivate your ad, navigate to "My Ads" and then click on "Modify". Here, you will find the option to reactivate your ad. If you encounter any issues, please contact our support team for further assistance.

As soon as your item has been reactivated, you will receive an e-mail confirmation.

Your advertisement will remain active for 2 months.

Yes, you will receive a notification 2 weeks before your ad expires and a reminder one week before the ad expires.

Removing your ad:

You can delete your ad at any time without any charge. Here are the steps to do so: 

1. Log in to your account and click  on "My Ads".
2. Navigate to the 'Active Ads' section.
3. Find the ad you wish to remove and click on 'Edit'.
4.  Scroll down to the bottom of the page where you'll find the option to remove the ad from the platform.

1. Boost Package (available via web) – boosts your ad’s visibility by up to 16× during the selected boost duration.
2. Single Boost (available via the app) – gives your ad a one-time visibility increase by placing it again at the top of the product overview.

Once boosted, your ad becomes more visible right away and appears at the top of the listings under “New In”, see: https://www.whoppah.com/new. 

Keep in mind that new ads posted after yours may push it down slightly, but boosting still significantly improves your ad’s visibility.

When creating your listing, the automatic price reduction is enabled by default. However, you can deactivate this feature when creating the listing or adjust it later. 

Here’s a guide on how to edit your listing: https://support.whoppah.com/en/articles/55. 

If this option is enabled, we will automatically reduce the price of your item by 10% after one month to increase its chances of selling. This is stated both in our information and when creating the listing. A price change does not affect the duration of your listing.