Question 1

How do I renew/reactivate my ad on Whoppah?

Accepted Answer

How can I renew or reactivate my ad?
If you want to renew or reactivate your ad, you can go to "My ads" and then to "More details". There you will find the button to reactivate the ad.
How do I know if my item has been successfully reactivated?
As soon as your item has been reactivated, you will receive an e-mail confirmation.
How long will my advertisement remain active?
Your advertisement will remain active for 2 months.
Will I be notified before my ad expires?
Yes, you will receive a notification 2 weeks before your ad expires and a reminder one week before the ad expires.
What should I do if I cannot renew or reactivate the ad?
If you are unable to renew or reactivate your ad, please feel free to contact our customer service team at support@whoppah.com. Our staff will be happy to help you.

Question 2

Do I pay VAT on my sale?

Accepted Answer

As a private individual you do not pay VAT on your sales. Are you a business seller? Then you pay 21% VAT.

Question 3

Why don't I see a 'Buy now' or 'Make an offer' button with my own ads in the app?

Accepted Answer

These buttons are not displayed on the app for your own advertisements, to avoid confusion. This is still the case on the website. We will be changing this shortly.

Question 4

What happens if there is a deal and the buyer doesn't pay?

Accepted Answer

On Whoppah we have one rule: a deal is a deal. This way we prevent silly offers from being made and sellers not knowing where they stand. Buyers are therefore asked to make the payment after a deal, for which we email twice, text twice and contact us by phone on request. If a buyer does not do this, he is violating our usage rules. We cannot legally enforce a payment, but will repeatedly deny the buyer access to Whoppah.

Question 5

Can I disable bidding?

Accepted Answer

Go to your account, click on 'My ads' and click on the edit icon of the desired ad. Under the heading 'Price' you can disable bids.

Question 6

How does bidding work?

Accepted Answer

As a seller, you determine the minimum you want for your item. Do you get an offer? Then you can accept it by clicking on the green check mark. If you want to reject a bid, click on the red cross. You make a counter-offer by stating an amount in the 'Counter-bid' window. As soon as you accept an offer as a seller, there is a deal. You just sold your item!

Question 7

Where can I adjust my asking price?

Accepted Answer

You can find your ad via "My ads", there click on "More details" and then "Edit ad" you can then adjust the ad price to your liking.

Question 8

Why should I sell my items on Whoppah?

Accepted Answer

Both the sellers and buyers on Whoppah are lovers of premium design. This allows the buyers to appreciate your product. This way you always get the best price for your item and you give special design a second life. In addition, selling on Whoppah is safe as Whoppah handles payment and can even ensure easy delivery through our specialist couriers.

Question 9

How much does it cost to sell on Whoppah?

Accepted Answer

Creating and placing an advertisement is free. We do charge costs for the sale of your item on Whoppah. That is 12.5% including VAT of the sales price. Are you a business seller? Then we charge a 16% sales commission excluding VAT. We will automatically settle this amount with the payment of your sales proceeds.

Question 10

How can I delete my ad?

Accepted Answer

You can delete your ad free of charge. Go to your account, click 'My ads' and then click 'Active ads' and then 'more details' of the ad you want to remove. At the bottom is the option to delete the ad.
Use the button below to go directly to the overview of your ads. Click on 'More details', there you will find the option to remove your ad from the platform:Active Ads

Question 11

How can I promote my ad?

Accepted Answer

For €7.99 we will promote your ad by placing it again at the top of the product overview. Your items will then be clearly more visible at the top of the page.
An easy and effective way to boost your sales. You can promote your items through your account. Go to 'Account', click on 'My ads' and click on the ad you want to promote.

In addition, make sure that your items are opalescent. Three tips to sell faster:
1. Sell 5x faster with top photos
Take photos that catch your eye. How? Provide daylight, a neutral background and take the photos at eye level.

2. Provide enough information
The more details, the faster the item sells. A potential buyer would like to know the condition and possibly the designer or brand of the item.

3. Attractive price
Do you find it difficult to determine the asking price? Then look at similar items. Once you have determined the asking price, buyers can buy the item directly with the 'Buy Now' button. Tip: Lower the price over time, buyers who have marked your item as a favorite will be notified.

Question 12

Why is my ad being curated and what are the requirements?

Accepted Answer

On Whoppah you will only find curated items. Our professional curation team checks every advertisement and checks whether all information has been entered correctly and assesses whether the item meets our curation rules. This way, the supply on Whoppah remains of high quality. Among other things, they look at:
- The condition of the product. This must be at least 'good'; - Whether the item shows no gross damage or wear; - All parts are present; - Popularity, brand and design; - The commonality and attractiveness of the price. As a rule, we hold that an average of 50% will be deducted from the original purchase price within 3 years. In the case of art, vintage or unique design items, we look at the market prices.

Question 13

How long will my ad stay online?

Accepted Answer

Until the item is sold. Did you sell the item through another route? Please remove the ad as soon as possible. The option to buy directly remains possible as long as your ad is online.

Question 14

What kind of items do I sell on Whoppah?

Accepted Answer

On Whoppah you can sell second-hand design furniture, lighting, art and decoration.In addition, the item must be in good condition. That is to say: no gross damage, broken items, insurmountable stains or wear. Our curation team determines whether an item complies with our curation rules. "explain what requirements a design item, vintage item or piece of art must meet:
DesignAn item, in our view, falls under the category of design when the item is made by a recognized designer and is usually a custom or made-to-order item. The item is of high quality and only available in a relatively limited edition. The item therefore has a long lifespan and is often labeled as timeless. Examples of design brands on Whoppah are: Vitra, Cassina, Artifort, Leolux, Knoll, Pastoe, Minotti.Vintage &amp; antiquesVintage items are designs made between 1920 and 1990. Items are antique when they are 100 years or older.ArtArt includes modern and contemporary art: from lithographs and serigraphs by Karel Appel and Herman Brood, to glass art by designer Ettorre Sottsass, works by artists who are registered with the RKD (Netherlands Institute for Art History) or who have recently completed the art academy and works from emerging artists – our art experts assess these works based on professional development, participation in renowned exhibitions and gallery representation.

Question 15

How do I sell an item on Whoppah?

Accepted Answer

When you have bidding enabled, buyers can place a bid on your item, or buy the product right away for your asking price. Did you receive a bid or a question from a buyer? Then we will send a notification to you by e-mail and SMS. You reply on the message yourself. This way you will quickly arrive at a good offer.

Question 16

How do I create an ad?

Accepted Answer

Selling on Whoppah is very easy. Click the 'Sell Now' button to get started and create a free account (or log in if you already have an account). This allows you to create your ads. Upload at least 5 photos of your item and post a detailed description. Do not forget to enter the condition of the item, your asking price and additional information. Our professional curators check whether the item complies with our curation rules and whether all information has been completed in full. Is everything right? Then your ad goes online. You will be notified by e-mail within 2 working days.

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Create an ad in 2 minutes for free

Close the deal and get paid!

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