Shop on Whoppah for the best quality design items

When ordering multiple products, there are a few things to keep in mind. Below we explain how it works.

Booking courier per product

If you want to order multiple products, you can indicate which courier you want to use per product. You can do this by adding the desired product to your shopping cart and then selecting the desired courier. This way you can be sure that all products are delivered correctly.

Buyer protection per product

In addition to choosing the right courier, you can also choose buyer protection per product. This is an extra service that ensures that you as a buyer are protected against any problems with the product or seller. If you order multiple products, you can decide per product whether or not you want buyer protection.

Discount code over entire shopping cart

If you have a discount code, you can use it when checking out all your products. The discount code is valid for the entire shopping cart, not per product. This way you get a little discount on all the products you have selected.

Professional cleaning of furniture

If you order furniture, you can choose to have it professionally cleaned before delivery. This is an extra service that ensures that your furniture is delivered in the best condition. If you want to select this option, you can do so when placing your order. Please note that there may be additional costs associated with this service.

To find and download your purchase invoice, you can log in to your account and navigate to the 'My Purchases and Sales' tab. Here, you'll find an overview of all your purchases and the associated invoices. It's important to note that the Whoppah Support Team cannot send invoices on your behalf. You should log in yourself to download your purchase invoice.

Please be aware that the support team cannot make retroactive changes to your invoice. Therefore, it's crucial to use a business profile for business-related purchases and a private account for personal purchases. This helps prevent unnecessary errors and ensures you can always download the correct invoices.

At Whoppah, we believe it is important that you, the buyer, can make safe and protected purchases. That's why we offer the Whoppah buyer protection when you pay through our platform. Buyer Protection is 5% (with a minimum amount of 10 euros) of the total sales amount and is automatically added to the subtotal. Buyer protection is not mandatory and you can optionally disable it during checkout. Buyer protection consists of:

Money Back Guarantee
If the actual item differs from the description in the ad, you will get your money back. Defects include: different color, missing parts of signs of use that are not reported in the advertisement.

Mediation Help
If there is deception in the ad, you can negotiate with the seller for a discount. We help mediate between you and the seller.

Return Guarantee
Do you not like the item and do you want to return it? Which can. You can return to Whoppah instead of the seller within 14 days (from the time of delivery). Please note: in this case the return costs including the delivery costs are for the account of the buyer. In this case, you will receive the purchase amount minus delivery costs and return costs.

Not arrived items by mailbox or package
If the package has been shipped according to the shipping instructions, then the buyer and seller can both track the package. If the status of the order is according to the track & trace as 'Received', but you have not yet received the item, Whoppah will refund the money. The seller is responsible for damage suffered through the transport service.  Read all about it in our terms of use.

Quality control by Whoppah courier
If pick-up by the Whoppah courier has been chosen, the courier will perform an additional quality check when collecting the item from the seller. The courier checks the condition of the item with the information in the ad. In addition, the courier takes 5 photos of the item when the item gets picked up by the Whoppah courier. If anything is discovered that is not visible in the photos, the burden of proof lies with the buyer.

Our curators check whether an advertisement meets our standards. We also check for authenticity. Unfortunately, we cannot 100% guarantee that what you buy will always be exactly as advertised. If you use our courier service, the courier will check whether the item corresponds to the advertisement during collection from the buyer. It is always recommended to do your own research into the authenticity of an item. In any case, we promise that you will get your money back if the item is not original or differs substantially from the way it was presented upon collection or delivery.

Choose Whoppah Buyer Protection to be fully insured for your purchase.