My package is missing, what now?

Has your tracking not updated for a while, or has your package never arrived? Report this to Whoppah as soon as possible. We have 14 days to open an investigation with the carrier — the sooner you report it, the greater the chance of a good outcome.

Please note that an investigation can only be started once the package has been in the carrier's network for at least 48 hours. If your tracking has stalled, wait at least 2 business days after the last scan before reporting it.

If the tracking shows your package as delivered, but you haven't received anything? Please report this to us within 2 days. The longer you wait, the harder it becomes to successfully investigate this with the carrier.

Report the missing package via support@whoppah.com and include the following:

• Your order number or tracking number
• A description of the item and its packaging (color, size, any stickers or logos on the box)
• The purchase value of the item

What happens next?
Whoppah will start an investigation with the carrier. This investigation usually takes a few business days.