Stripe: Setting Up Your Seller Profile and Verification

What do we need to set up your Stripe profile?

Selling something on Whoppah for the first time? We need a few details from you to set up a Stripe profile on your behalf. This is necessary because all payouts go through Stripe.

We ask you to provide the following details:

• Full name, as it appears in your passport (this information is not shared with customers)
• Date of birth
• Address, including postal code
• Phone number

We then forward these details to Stripe. If everything is correct, a Stripe Connect account is automatically created for you, allowing you to receive payouts once you sell an item.

What is Stripe?

Stripe is the payment platform Whoppah works with to process your payouts. When you sell an item on Whoppah, the payment from the buyer is processed and paid out to you via Stripe. We work with Stripe because it's a secure, reliable, and widely trusted platform for handling payments and verifying sellers' identities.

Why does Stripe sometimes ask for additional verification?

Even if you've already provided your details at an earlier stage, Stripe may still request additional verification. This can happen for a number of reasons, such as regulatory requirements, a change in your sales activity, or a routine check to keep your account secure and compliant. This is a standard part of how Stripe operates and doesn't necessarily mean something is wrong with your account.

Payouts can only be processed once your Stripe information is complete

Please note that all payouts go through Stripe. If your Stripe account is missing information or your verification is incomplete, your payout cannot be processed until this is resolved. It's therefore important to complete any requested verification steps as soon as possible to avoid delays in receiving your payment.

Important: your name in Stripe must match your passport or ID

One of the most common reasons verification fails is a mismatch between the name entered in your Stripe account and the name on your passport or ID. Make sure your full legal name is entered exactly as it appears on your identification document.

Trouble uploading your identification document?

If you're having trouble uploading your verification document, first double-check that your full name in Stripe matches your ID exactly. If it doesn't, update your name in Stripe accordingly, then try uploading your document again.

Also make sure to check the following details in your Stripe account, as incorrect information here can also cause verification to fail:

• Date of birth – must match your ID exactly
• Address – make sure this is complete and up to date
• Email address – make sure it's correct and active
• Phone number – make sure it's correct and reachable

If any of these details are incorrect or incomplete, update them in Stripe before trying to upload your verification document again.

Additional verification steps for business sellers

If you're selling as a business, Stripe may require some additional verification steps beyond what's needed for private sellers. Common requirements include:

• Adding a business representative – someone authorized to act on behalf of the business must be added to the Stripe account
• Verifying business ownership – Stripe may ask you to confirm who owns or controls the business
• Chamber of Commerce documentation – proof of registration (such as a Chamber of Commerce extract) may be required
• Business email address – make sure a valid, active email address is provided
• Business address – make sure this is complete, correct, and up to date

Completing these steps accurately and promptly helps avoid delays in verifying your business account and receiving your payouts.