My payment failed, what is happening?
If your payment didn’t go through, it usually means your bank or our payment provider (Stripe) blocked the transaction. This is common with online payments and is often easy to fix.
Most frequent reasons for a failed payment
| Reason | What it means | What you can do |
|---|---|---|
| Insufficient funds | Your bank account or card doesn’t have enough balance to cover the transaction. | Add funds to your account, or use another card with enough balance. |
| Expired card | The expiration date has passed, so the card is no longer valid. | Update your payment info with a new, valid card. |
| Incorrect card details | Card number, CVC/CVV, expiration date, or postal code was entered incorrectly. | Double-check and re-enter all details exactly as on your card. |
| Generic decline | The bank declined the payment without giving a reason, often for fraud or security. | Contact your bank for details or try another card. |
| Suspected fraud | Stripe or your bank flagged the transaction as suspicious. | Contact your bank to confirm it’s a legitimate purchase; try another card if needed. |
| Authentication failed (3D Secure) | Your bank required extra identity verification, but it was not completed or failed. | Complete the 3D Secure step (via app/SMS), then try again. |
| Card blocked, lost, or stolen | The bank has blocked the card or it’s been reported lost/stolen. | Request a new card from your bank and update your payment info. |
| Credit limit or transaction limit reached | You’ve hit the daily/transaction limit on your card. | Ask your bank to increase the limit or use another card. |
Tips to resolve payment issues quickly
Check your card details (number, expiry, CVV, postal code) carefully.
Make sure you have enough funds or credit available.
If prompted for verification, complete the 3D Secure step in your bank’s app or via SMS.
Try a different payment method (another card, PayPal, iDEAL, etc.).
Contact your bank to approve the payment or find out why it was blocked.
If the issue persists, contact Whoppah Support and include:
The date/time of your payment attempt
Any error code or message you saw
Note: Whoppah cannot override declines from your bank or Stripe. The fastest solution is often to speak with your bank directly.
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