I sold an item, when will I get paid?

Once the buyer confirms receipt of the item — or once receipt is automatically approved if they don't respond in time — your payout is initiated. Stripe then needs to process that payout, which typically takes another 1–3 business days before the money actually lands in your account. So there are two separate moments here: when the payout starts, and when it actually arrives.

For postal, Brenger, and courier deliveries, this works automatically: if the buyer doesn't confirm receipt within 3 days of delivery, the payout is initiated anyway. Custom delivery and buyer pick-up are different — these always require explicit confirmation from the buyer before the payout can be initiated; there's no automatic fallback. The breakdown below covers both, per delivery method.

Where to check your payout status

You can find all your sales under "Sales" in your account. The payout status is shown there for each sale — click "Show more" for details on a specific sale, or download the sales invoice from the same page.

*Sold multiple items in the same period? Stripe consolidates the payouts into a single transfer.

When your payout gets initiated, by delivery method

Parcel post
The payout is initiated once the buyer confirms the item arrived in good condition. We ask for this confirmation automatically via WhatsApp, email, and chat as soon as the package is delivered. If the buyer doesn't respond within 3 days, receipt is approved automatically and the payout is initiated regardless. From there, Stripe takes about 1–3 business days to complete the transfer into your account.

Courier partner
The clock starts once the courier delivers the item to the buyer — note this may be a different date than when you handed the item over for pickup. The buyer then has 3 days to confirm the item arrived in good condition; if they don't respond in that window, receipt is automatically approved. Either way, once receipt is confirmed (manually or automatically), the payout is initiated, and Stripe takes roughly 1–3 business days from there to get it into your account, where it'll appear labelled "Stripe." Total time therefore depends on the delivery date, how quickly the buyer confirms, and Stripe's processing time.

Custom delivery (your own transport)
If you ship using your own delivery solution, the order won't update automatically once delivered. Contact customer support to have the order status changed to "delivered" — this triggers a notification asking the buyer to confirm the item arrived in good condition. Unlike postal, Brenger, and courier deliveries, there's no automatic fallback here — the payout is only initiated once the buyer actually confirms. Once they do, Stripe again needs about 1–3 business days to process it.

Buyer pick-up
The buyer needs to confirm receipt at the moment of pick-up for the payout to be initiated — as with custom delivery, there's no automatic fallback if they don't. Try to schedule pick-up within 10 days of the purchase. We recommend asking the buyer directly via Whoppah Chat to confirm receipt right after the pick-up happens, rather than waiting to see if they do it on their own — once they confirm, Stripe's usual 1–3 business day processing applies.

In short

• Custom delivery or pick-up: the payout is only initiated once the buyer confirms receipt — there's no automatic fallback for these methods. We advise asking the buyer directly via Whoppah Chat to confirm right after pick-up or delivery. If they still don't respond, contact support@whoppah.com with proof that the item was delivered or picked up.
• Parcel post, courier, or Brenger: the payout is initiated automatically 3 days after delivery if the buyer doesn't confirm receipt themselves.
• Either way, once initiated, allow Stripe roughly 1–3 business days to actually get the money into your account.

What is Stripe?

Whoppah uses Stripe, a trusted payment provider, to process payouts. Once a payout is initiated (via buyer confirmation or automatic approval, as described above), Stripe typically takes 1–3 business days to complete the transfer.

Payout initiated but hasn't arrived yet?

If a few business days have passed since your payout was initiated and it still hasn't shown up, work through these steps:

1. Check your details — go to "My Account" > "Payment Settings" and confirm your first name, last name, date of birth, and account number are entered correctly.
2. Check for open requests — under the same "Payment Settings" page, check whether Stripe has asked for any additional information.
3. If everything checks out — with correct details and no pending requests, the payment should process normally; no further action is needed.

Note: if the buyer reports the item wasn't received in good condition, the payout will be paused before it's even initiated. Resolve this with the buyer directly via Whoppah Chat first; once you've reached an agreement, contact our customer service to finalize it.