Can I cancel or return my order?

Cancelling an order before shipping

If you wish to cancel your order before it has been shipped, please contact the buyer or seller directly to discuss the situation. Once you have reached an agreement, inform the Whoppah customer support team about the outcome so we can process it further.

Please note that an order can only be cancelled with mutual agreement between both parties.

Returning an item after delivery

Returns due to "simply not liking the item" are only possible for purchases from business sellers, following the 14‑day legal right of withdrawal.

In these cases, the buyer must still raise a dispute within 48 hours of receipt through the Whoppah chat.

For purchases from non‑business sellers, returns are only possible with explicit agreement from the seller.

Costs and refunds

The buyer is always responsible for covering the return shipping costs in these cases.

Refunds are processed only after the seller confirms that the returned item has been received in good condition. The refund covers the purchase price of the item, excluding the buyer protection, service fee, and any transport costs incurred for the initial shipment and the return.