Can I cancel or return my order?
Frequently asked questions about buying on WhoppahUpdated Sep 13, 20261 min read
Cancel before shipping by mutual agreement. Return within 14 days from a business seller, or when the item does not match the listing. Refund within 3 days after the return is received.
Cancelling before shipping
An order can be cancelled before it ships when buyer and seller agree. Discuss it in the Whoppah chat, then confirm it to us by email at support@whoppah.com. We refund the full amount, including fees, within 3 days.
Returning after delivery
From a business seller: 14-day right of withdrawal from delivery, for any reason.
From a private seller: by agreement with the seller or with Whoppah’s customer support team when the item deviates from the listing (report within 2 days of delivery via support@whoppah.com).
Refund to your original payment method within 3 days after the seller has received the item back.
Full details, costs and steps: see What is Whoppah’s return policy?
Support: support@whoppah.com, Monday to Friday 09:30 to 17:00 CET, reply within 2 business days.
Related questions
Can I see the item in real life before I buy it?
You can coordinate with the seller to view the item before finalizing the purchase.
What do the different conditions mean?
Good' means the item is in good condition, but shows signs of use. 'Very good' means the item may show signs of use, but these are not noticeable.
How do I know what I buy is as stated?
When you purchase an item through our "Designer" section, it has been carefully curated by our team.
How do I see which country or city the item is located in?
When you click on an item, you'll see the "Delivery Methods" heading to the right of the item. This indicates where the item is located.
Still need help?
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