We understand how frustrating it can be when you reach out to a seller and don’t get a response. Whether you’ve sent a chat message or placed a bid, waiting for a response can feel like an eternity, especially when you’re eager to move on.

At Whoppah we strive to facilitate smooth interactions between buyers and sellers. When you send a chat or make an offer, we immediately inform the seller about your communication. This ensures that they are aware of your interest and gives them the opportunity to respond.

Despite our best efforts, there may still be times when a seller does not respond. While we want every interaction to be seamless, it is important to recognize that we cannot force sellers to respond. It is certainly disappointing, but sometimes external factors can prevent them from responding quickly.

What can you do?

1. Send another message via the Whoppah chat
By sending another friendly message, the seller gets an extra reminder and we increase the chance of a response.

2. How we reach the seller
When you place a bid or send an inquiry, we will notify the seller via:

- Email notification
- In-app notification (in the Whoppah app or website)
- WhatsApp message (if the phone number is linked)

We hope the seller will get back to you as soon as possible.

3. What happens if there is still no response
If the seller does not respond after all these notifications, the advertisement will be automatically removed at a later time.

4. What else can we do?
We understand that this is frustrating, but as we have already informed the seller via email, app notification and WhatsApp, unfortunately there is nothing more we can do.