Buying on Whoppah

Frequently asked questions about buying on Whoppah

• Can I see the item in real life before I buy it?

  You can coordinate with the seller to view the item before finalizing the purchase.

  1 min read

• What do the different conditions mean?

  Good' means the item is in good condition, but shows signs of use. 'Very good' means the item may show signs of use, but these are not noticeable.

  1 min read

• How do I know what I buy is as stated?

  When you purchase an item through our "Designer" section, it has been carefully curated by our team.

  1 min read

• How do I see which country or city the item is located in?

  When you click on an item, you'll see the "Delivery Methods" heading to the right of the item. This indicates where the item is located.

  1 min read

• Are all items sold by Whoppah?

  No, the items on Whoppah are offered by private individuals or professionals.

  1 min read

• How does bidding work? (Seller)

  As a seller, you determine the minimum amount you want for your item. Do you get an offer? Then you can accept it by clicking on the green check mark.

  1 min read

• How much does it cost to buy on Whoppah?

  Creating an account is free. When you purchase an item, you pay a €2.99 service fee.

  1 min read

• The seller is not responding to my chat or offer. What now?

  We understand how frustrating it can be when you reach out to a seller and don’t get a response.

  2 min read

• Where can I find my purchase invoice?

  To download your purchase invoice, please log in to your account on the Whoppah website (this feature is not available on the app) and navigate to 'Account' -

  1 min read

• How does ordering multiple products work?

  When ordering multiple products, there are a few things to keep in mind. Below we explain how it works.

  1 min read

• How does Whoppah buyers protection work?

  Buyer Protection is a service that enables safe trading between buyers and sellers on online trading platforms.

  3 min read

• How does the 'Buy Now' button work?

  When you view an item, you'll see a "Buy Now" button to the right of the item, along with a price.

  1 min read

• How does bidding work for me as a buyer?

  Place a bidHave you seen something beautiful and is it possible to place a bid? Then place a bid on the item. This proposal remains valid for 48 hours.

  2 min read

• The seller says the item has already been sold, what now?

  Item is no longer available It may happen that a seller indicates via the chat, after a purchase made by you, that the item has already been sold or is no

  1 min read

• How can I contact the seller?

  If you have placed an order, a chat with the seller is automatically created. You can access this chat via this link: https://www.whoppah.com/en/chat.

  1 min read

• Can I cancel or return my order?

  Cancel before shipping by mutual agreement. Return within 14 days from a business seller, or when the item does not match the listing. Refund within 3 days after the return is received.

  1 min read

• Can I request a quote for the item(s) I’m interested in?

  whether you would like to receive a price proposal or a quote.

  2 min read

• How does the “Buy Now” button work?

  You’ll be directed to the checkout page to complete your payment.

  1 min read

• Where does the seller ship?

  Coming soon: Denmark, Austria, Spain, Portugal, Switzerland, Hungary, Slovakia.(If a country isn’t listed, we’re still adding it.)

  2 min read

• Why can't I checkout with the item in my cart?

  Sometimes, it may happen that you're trying to proceed to checkout with an item in your cart, but you're unable to continue.

  1 min read