I can't log in to my Whoppah account

If you're having trouble logging into your account, please follow the steps below to resolve the issue.

1. Verify Your Email Address

Make sure you are using the correct email address that you registered with. A simple typo can prevent you from logging in successfully.

Please note we offer several ways of logging in. Did you login with your Apple ID, Google account or Facebook account? In that case you have not created a pasword. Then please login by clicking on one of those buttons. 

2. Reset Your Password

If you're sure your email address is correct, logging in with your Apple ID, Google or Facebook account is not working, try resetting your password:

• Click on the "Forgot Password?" link on the login page.
• Check your email for a password reset link. Be sure to look in your spam or junk inbox if you don't see it in your main inbox.

3. Update Your App

Ensure that you have the latest version of the app installed on your device. Outdated versions can sometimes lead to login issues.

• For Android: Visit the Google Play Store and check for updates.
• For iOS: Go to the App Store and look for updates.

4. Reinstall the App

If you're still experiencing issues after updating, try deleting the app from your device and then downloading it again:

• Android: Long press the app icon and select "Uninstall." Then, go to the Google Play Store to reinstall.
• iOS: Long press the app icon, tap "Remove App," and then reinstall it from the App Store.

5. Contact Us for Further Assistance

If none of the above steps work, please reach out to our support team. When contacting us, provide the following details:

• The app you are using (Android or iOS).
• The email address you registered with.

We’re here to help you get back into your account as quickly as possible!