When should I contact Whoppah Support and when should buyers and sellers communicate directly?

Most questions or minor issues between buyers and sellers can be solved directly between both parties using the Whoppah chat. This is the quickest way to clarify misunderstandings, agree on solutions like discounts, or cancel orders.

Contact Whoppah Customer Support if:

• You can’t reach an agreement after discussing in chat

• The issue is complicated or unresolved

• You need official intervention, like refunds or disputes handled by Whoppah

How can I cancel an order?

An order can only be cancelled if both the buyer and the seller agree to the cancellation.

Steps to cancel an order:

1. Use the Whoppah chat to discuss and confirm cancellation with the other party.

2. Once both agree, contact Whoppah Customer Support at support@whoppah.com to request cancellation and refund initiation.

3. Whoppah will process the cancellation and refund accordingly.

Please note: Cancelling an order without mutual agreement is not possible on Whoppah.

How do discounts work on Whoppah?

If you agree with the buyer on a discount due to an issue (e.g., item not as described), you can offer a partial refund.

Important:

• The agreed discount amount will be refunded to the buyer directly.

• The commission Whoppah charges on the sale remains unchanged 

• Contact Whoppah support with the order number, refund amount, and reason to process the refund.

If you need help or have questions, don’t hesitate to reach out to support@whoppah.com!