At Whoppah, we believe it is important that you, the buyer, can make safe and protected purchases. That's why we offer the Whoppah buyer protection when you pay through our platform. Buyer Protection is 4% (with a minimum amount of 10 euros) of the total sales amount and is automatically added to the subtotal. Buyer protection is not mandatory and you can optionally disable it during checkout. Buyer protection consists of:

Money Back Guarantee
If the actual item differs from the description in the ad, you will get your money back. Defects include: different color, missing parts of signs of use that are not reported in the advertisement.

Mediation Help
If there is deception in the ad, you can negotiate with the seller for a discount. We help mediate between you and the seller.

Return Guarantee
Do you not like the item and do you want to return it? Which can. You can return to Whoppah instead of the seller within 14 days (from the time of delivery). Please note: in this case the return costs including the delivery costs are for the account of the buyer. In this case, you will receive the purchase amount minus delivery costs and return costs.

Not arrived items by mailbox or package
If the package has been shipped according to the shipping instructions, then the buyer and seller can both track the package. If the status of the order is according to the track & trace as 'Received', but you have not yet received the item, Whoppah will refund the money. The seller is responsible for damage suffered through the transport service.

Good to know: the money-back guarantee also applies for purchases without buyer protection. Read all about it in our terms of use.

Quality control by Whoppah courier
If pick-up by the Whoppah courier has been chosen, the courier will perform an additional quality check when collecting the item from the seller. The courier checks the condition of the item with the information in the ad. In addition, the courier takes 5 photos of the item when the item gets picked up by the Whoppah courier. If anything is discovered that is not visible in the photos, the burden of proof lies with the buyer.

Our curators check whether an advertisement meets our standards. We also check for authenticity. Unfortunately, we cannot 100% guarantee that what you buy will always be exactly as advertised. If you use our courier service, the courier will check whether the item corresponds to the advertisement during collection from the buyer. It is always recommended to do your own research into the authenticity of an item. In any case, we promise that you will get your money back if the item is not original or differs substantially from the way it was presented upon collection or delivery.

Choose Whoppah Buyer Protection to be fully insured for your purchase.