What is 'Custom Delivery' on Whoppah?

When buying or selling a product on Whoppah, you can choose from various delivery options. One of these options is Custom Delivery. Below you’ll find everything you need to know about what this option means, how it works, and what to keep in mind.

What is Custom Delivery?

With Custom Delivery, the buyer and seller make their own arrangements for the delivery of the item. This means the seller is fully responsible for organizing and handling the shipping to the buyer—without the involvement of Whoppah or a courier provided through Whoppah.

This option is particularly useful for items that fall outside standard shipping options or when both parties prefer a personalized or alternative delivery method.

How does it work?

• Buyer and seller make delivery arrangements directly with each other.

• The seller handles the entire shipping process independently.

• The seller is responsible for the timely and proper delivery of the item.

• All communication should take place via the Whoppah chat:
  whoppah.com/nl/chat

Key considerations

• Whoppah is not involved in the delivery and bears no responsibility. The buyer and seller are fully accountablefor the agreement and delivery.

• Delivery costs may be higher than expected, especially in cases where:

  • The item is heavy (over 50 kg)

  • The item is large (longer than 180 cm in any dimension)

  • The delivery location is hard to access

• Whoppah does not offer buyer protection or assume any liability for damage or loss during Custom Delivery.

Terms & Conditions

When selecting Custom Delivery, the Whoppah General Terms of Use apply. For transactions between professional sellers and consumer buyers, the Pro Sales Terms may also apply.

Conclusion

Custom Delivery offers flexibility but relies on clear agreements and communication between the buyer and seller. Make sure all details are clearly discussed via the Whoppah chat so both parties know what to expect.

If you have any questions or are unsure about this option, feel free to contact Whoppah support.