Name: Ienke Kastelein photography
Price: 700 EUR
Availability: InStock

Question 1

Are all items sold by Whoppah?

Accepted Answer

No, the items on Whoppah are offered by individuals or professionals.

Question 2

Can I see the item in person before buying it?

Accepted Answer

You can arrange to collect the item with the seller so that you can view it first. Pay securely via Whoppah and secure your purchase by optionally adding buyer protection to your order.

Question 3

How do I see in which country or city the item is located?

Accepted Answer

When you click on an item, you will see the heading 'Delivery methods' to the right of the item. This indicates where the item is located.

Question 4

How does the 'Buy Now' button work?

Accepted Answer

When you view an item, you will see the 'Buy Now' button with an amount to the right of the item. This is the asking price that the seller has set for which the item may be sold immediately. Are you instantly in love with an item? Then click on the 'Buy now' button and complete your payment. The item is then yours immediately!

Question 5

What is 'Coming soon' and how does it work?

Accepted Answer

With the 'Coming soon' view we preview items in our product overview that will be online soon. This way we provide everyone the opportunity to keep an eye on new items coming in and not miss a top deal. When an item has the label 'Coming soon' (indicated in blue), it is therefore not yet possible to bid, buy or chat. However, buyers can already set an alert to stay informed of when the ad goes live. You will receive an email as soon as the item is online. You can then bid directly on the item or buy it for the asking price with the 'Buy now' button.

Question 6

What does buying cost on Whoppah?

Accepted Answer

Creating an account is free. When you purchase an item, you pay € 1.99 service costs for each purchase. Depending on the chosen payment method (Visa and Mastercard), additional costs will be charged to the buyer for paying via this payment method. Payment via iDeal and Bancontact and Giropay is free. This is clearly stated at the checkout.

Question 7

How does the Whoppah buyer protection work?

Accepted Answer

At Whoppah, we believe it is important that you, the buyer, can make safe and protected purchases. That's why we offer the Whoppah buyer protection when you pay through our platform. Buyer Protection is 4% (with a minimum amount of 10 euros) of the total sales amount and is automatically added to the subtotal. Buyer protection is not mandatory and you can optionally disable it during checkout. Buyer protection consists of:
Money Back GuaranteeIf the actual item differs from the description in the ad, you will get your money back. Defects include: different color, missing parts of signs of use that are not reported in the advertisement.
Mediation HelpIf there is deception in the ad, you can negotiate with the seller for a discount. We help mediate between you and the seller.Return GuaranteeDo you not like the item and do you want to return it? Which can. You can return to Whoppah instead of the seller within 14 days (from the time of delivery). Please note: in this case the return costs including the delivery costs are for the account of the buyer. In this case, you will receive the purchase amount minus delivery costs and return costs.
 
Not arrived items by mailbox or packageIf the package has been shipped according to the shipping instructions, then the buyer and seller can both track the package. If the status of the order is according to the track &amp; trace as 'Received', but you have not yet received the item, Whoppah will refund the money. The seller is responsible for damage suffered through the transport service. 
Good to know: the money-back guarantee also applies for purchases without buyer protection. Read all about it in our terms of use.Quality control by Whoppah courierIf pick-up by the Whoppah courier has been chosen, the courier will perform an additional quality check when collecting the item from the seller. The courier checks the condition of the item with the information in the ad. In addition, the courier takes 5 photos of the item when the item gets picked up by the Whoppah courier. If anything is discovered that is not visible in the photos, the burden of proof lies with the buyer.

Question 8

How does bidding work?

Accepted Answer

As a seller, you determine the minimum amount you want for your item. Do you get an offer? Then you can accept it by clicking on the green check mark. If you want to reject a bid, click on the red cross. You make a counter-offer by stating an amount in the 'Counter-bid' window. As soon as you accept an offer as a seller, there is a deal. You just sold your item!

Question 9

How do I know if what I'm buying is really as stated?

Accepted Answer

Our curators check whether an advertisement meets our standards. We also check for authenticity. Unfortunately, we cannot 100% guarantee that what you buy will always be exactly as advertised. If you use our courier service, the courier will check whether the item corresponds to the advertisement during collection from the buyer. It is always recommended to do your own research into the authenticity of an item. In any case, we promise that you will get your money back if the item is not original or differs substantially from the way it was presented upon collection or delivery.
Choose Whoppah Buyer Protection to be fully insured for your purchase.

Question 10

What do the different conditions mean?

Accepted Answer

Good' means the item is in good condition, but shows signs of use. 'Very good' means the item may show signs of use, but these are not noticeable. 'Excellent' means that you can hardly find any traces of use. Always take a close look at the photos and chat with the seller about the condition if you are unsure about anything.

Question 11

What can I find on Whoppah?

Accepted Answer

On Whoppah you will find unique second-hand design: furniture, lighting, art and decoration. From modern to vintage. All items are curated by our professional curation team. They determine whether an item meets our curation rules. Among other things, attention is paid to authenticity, age and the condition of the item. That is a big advantage, because it allows you to find the most beautiful design in one place and you are assured of quality.

Ienke Kastelein photography

Frequently Asked Questions