Viewing and Picking Up Items on Whoppah

Whether you're buying or selling on Whoppah, seeing an item in person is simple, safe, and hassle-free. Here’s how it works for both buyers and sellers:

For Buyers: View Item Before You Commit

Want to check out an item before making a final decision? No problem!

Just follow these steps:

• Reserve the Item: Select pick up as delivery method in the check out. Pay securely via Whoppah to reserve the item you’re interested in. Your money is safely held in escrow until you release the payout to the seller.

• Schedule a Visit: After payment, you can easily arrange a visit via our Whoppah Chat with the seller to see the item in person. At this stage, you can also share your contact and address details securely through the chat to coordinate the visit.

• During the Visit: Inspect the item carefully. If you decide to take the item with you, please complete the order via the Whoppah Chat. This will release the payout to the seller and finalize the transaction.

• Changed Your Mind? If the item isn’t what you expected or is not in good condition, do not take the item with you. Instead, press the button “not received in good condition” and email us at support@whoppah.com to request a refund. Your money will be back in your bank account within 4 working days.

This way, you can shop with confidence, knowing your money is safe until you’re sure.

For Sellers: Safe and Serious Buyers Only

When a buyer wants to visit or pick up your item:

• Payment Upfront: The buyer pays via Whoppah before scheduling a visit. This reserves your item and ensures only serious buyers.

• Arrange the Visit: Coordinate via the Whoppah Chat with the buyer to schedule a viewing or pick-up. After payment, you can share your contact and address details securely through the chat to finalize the arrangements.

• During the Visit: If the buyer decides to take the item, ask them to complete the order in the Whoppah Chat before leaving. This step is important, as it releases your payout.

• If the Buyer Cancels: If the buyer changes their mind after seeing the item and does not take it, the transaction is simply canceled. You keep your item, and the buyer gets their money back.

This system protects you from no-shows and time-wasters, making selling on Whoppah safe and straightforward.

Important: Keeping Your Details Safe

For your safety and to ensure a secure trading environment, Whoppah does not allow users to share contact or address details before payment is completed. All communication and arrangements must be made via the Whoppah platform until the buyer has paid to reserve the item.

After payment has been made, you are allowed to share contact and address details in the Whoppah Chat to arrange the viewing or pick-up. This way, your personal and financial information stays protected, and all transactions remain secure until you’re ready to meet.

What if Damage Occurs During or After Pick-Up the item?

• Always inspect the item thoroughly during the visit.

• If you notice damage or the item is not as described, do not take the item with you. Report the issue in the Whoppah Chat and select “not received in good condition” in the app. Contact Whoppah Support at support@whoppah.com to cancel the order and initiate the refund.
  
  Important: If you take the item with you and only later discover damage or an issue, the seller cannot be held accountable. The transaction is considered final once the item has been picked up and the order is completed.

By following these steps, both buyers and sellers are protected, and everyone can trade safely and confidently on Whoppah.