How much does transport with the courier cost?

When you add an item to your basket, you will be asked to log in and enter your delivery address. Once this information is provided, we can calculate the transport costs based on the given address and display them to you.

You will then see the available collection and delivery options offered by our experienced transport partners. These indicate whether your item can be picked up and delivered. You can also choose to collect the item yourself using the “Pick up from seller” option.

Standard service:
All our courier partners provide standard door-to-door service to the ground floor with one courier. 

When additional costs may apply:
Additional transport costs may occur if extra effort is required to safely move the item, for example:

• Picking up or delivering from a higher floor
• Extra personnel or equipment (e.g., lift) needed
• Unusually large, heavy, or otherwise special items
• Unusual locations, such as an island instead of the mainland

These extra services can be requested either by the customer or by the courier on-site. Any resulting costs are borne by the person who requested the additional service.

How costs are calculated:
Transport costs are calculated automatically in our system and displayed transparently. If the transport partner identifies special characteristics of the item that require extra effort, they may adjust the costs. In such cases, the buyer will always have the option to:

• Pay the additional cost
• shared the costs with the seller (if they agree)
• Cancel the transport and arrange your own transport 
• Cancel the order in consultation with the seller

Tips to avoid extra costs:

• Make the item available on the ground floor on the day of pickup
• Provide assistance on-site so the courier can transport the item without extra effort

After placing your order, you will be contacted to arrange a suitable pick-up or delivery date. If you have further questions about this process, please do not hesitate to contact us.