How does transport via Brenger work?

Whoppah offers transport via Brenger for the Netherlands and Belgium. Brenger is a transport platform that delivers your purchases or sales from A to B on a chosen day.

When you check out your item, you'll immediately see if Brenger is available for your order. You can also pay for the transport option directly through Whoppah.

How does transport work with Brenger?

1. After completing your purchase, as a seller, you choose a minimum of 3 desired delivery dates.

2. The buyer receives this data and can confirm a date or suggest an alternative.

3. Once a date is set, the data is automatically forwarded to Brenger.

4. Brenger will keep you informed of the schedule and will provide a time window on the delivery day itself.

To properly prepare your delivery, please read Brenger's instructions .

Does Brenger deliver with one or two couriers?

Brenger ships with one courier as standard. For heavy items, you may be asked to help lift them.
If you can't or don't want to do this, make sure someone is present to help, or contact Brenger to book an additional courier.

Important at delivery

An item delivered via Brenger must always be accepted. It cannot be sent back with the courier, even if something appears to be wrong with it.

-If it concerns (transport) damage, please contact Brenger.

-If there is another issue — for example, if the item does not match the advertisement — please contact Whoppah so we can investigate the situation.

In case it turns out that the listing was misleading or the item does not match its description, we will ensure that the item can be returned and that the seller is responsible for the transport and return costs.

Is my item insured during transport?

Yes, items are insured up to €1,500 against transport damage.

• If damage occurs during transport, please contact Brenger.

Can I cancel the shipment?

Yes, you can cancel the shipment through Brenger. Please contact Brenger to arrange this.

Brenger applies cancellation fees depending on when the cancellation takes place:

- Before a carrier has accepted the transport → free cancellation (100% refund)

After the carrier has accepted the transport:

-More than 60 hours before pickup → free cancellation (100% refund)

- 24–60 hours before pickup → 50% refund (50% fee)

- Less than 24 hours before pickup or during pickup → 25% refund (75% fee)

The applicable refund amount will be issued to the buyer by Whoppah.

How can I submit changes?

Would you like to inform Brenger of something after planning the delivery day, for example a change of address or additional service?

• Contact Brenger directly.

• Don't forget to inform the buyer or seller via the Whoppah chat .

What to do in case of transport damage?

If damage occurred during transport, read this article to see the next steps.

What if Brenger doesn't have my order in the system yet?

The order will only be forwarded to Brenger once the buyer and seller have confirmed a date together .
Would you like additional services from Brenger or to notify us of a change of address? The delivery date must first be confirmed. Brenger can then process the change.

What does Brenger's standard service include?

• One courier

• Pick up from the first front door

• Courier brings moving blankets and tension straps

Extra services can be booked directly when selecting your preferred pickup and delivery dates through the Brenger link. These services are paid by the buyer directly to Brenger.