Transition from Showroommodellen to Whoppah

This FAQ provides answers from both sellers and buyers regarding the transition from Showroommodellen to Whoppah.

For Showroommodellen Sellers

1. Can I still sell on Whoppah after the takeover?

Yes, once your profile and listings have been migrated, all your items will be ready for sale on Whoppah. The Showroommodellen website will remain accessible until the migration is complete, at which point you will be notified. Your existing listings will be transferred, and you can log in with your current username and password after accepting the Whoppah terms and conditions, ensuring a smooth and seamless transition.

2. What are the consequences of this acquisition for my active ads?

Your current Showroommodellen listings will not be affected by the acquisition; they will be available and ready for sale on Whoppah. Furthermore, you'll gain access to a much larger customer base, significantly increasing the sales potential of your listings.

Whoppah's updated platform offers powerful features, such as a smart search function that allows buyers to easily find your items, email notifications for inquiries, an online bidding option, logistics solutions with status updates, and automatic invoice generation – all at your fingertips. Buyers and sellers can also communicate directly with each other via the integrated chat function. Finally, buyers can easily view and discover your items on various devices via Whoppah's mobile apps for iOS and Android, as well as our website.

3. Do I need to create a new account on Whoppah?

No, your Showroommodellen login details will be automatically transferred to Whoppah. You can log in with the same username and password after accepting Whoppah's terms and conditions. This ensures a smooth and hassle-free transition from Showroommodellen to Whoppah.

4. How will the commission structure change?

The sales commission will remain the same as you're used to for now. If it changes, you'll be notified well in advance.

5. Do I have access to Whoppah's customer base in other European countries?

You'll gain access to Whoppah's customer base in countries including the Netherlands, Germany, Belgium, France, Italy, and Spain, significantly increasing your sales opportunities when combined with the Showroommodellen audience. Together, they form the largest community of buyers of designer and vintage furniture in Europe.

6. What is the transition process for my current inventory?

Showroommodellenand Whoppah have created a smooth migration process for sellers, requiring no action on your part. Simply accept the new terms and conditions when logging in to Whoppah. All your listings will then be ready, ensuring a seamless transition from Showroommodellen to Whoppah. You'll receive an email inviting you to log in in a few weeks.

7. Will there be any changes to the payment process?

Previously, the buyer paid a deposit, which included the commission and shipping costs, through the Showroommodellen website. The remaining balance was paid upon delivery of the item. The sales proceeds were transferred at the end of the month.

On Whoppah, the seller is the direct supplier and the buyer is the direct purchaser, receiving the item after delivery or pickup. The full purchase price is collected at the time of the transaction and securely held in an escrow account with Stripe, Whoppah's payment service provider, until the buyer confirms receipt of the item. This protects both buyer and seller. Sellers are assured of payment through Whoppah, regardless of future circumstances. Buyers are protected and can receive a refund if the item is not delivered or if other buyer protection provisions apply.

Sellers are automatically paid 3 to 5 days after the buyer receives their purchase, or sooner if the buyer confirms that the item was received in good condition. Invoices for all orders are automatically generated and can be downloaded from the "Orders" section of your Whoppah account. The sales proceeds include the purchase price minus the agreed-upon sales commission.

8. What new features or tools are available to me as a seller on Whoppah?

Whoppah's advanced technology platform offers many more features than Showroommodellen, including a smart search function that makes it easy for buyers to find your items, email notifications for saved searches, and an online bidding option that allows buyers to negotiate directly with sellers. The platform also offers shipping scheduling with automatic status updates and automatic invoice generation. Buyers can also use advanced augmented reality features to view items in 3D in their own home.

As a seller, you'll benefit from direct chat communication with buyers to facilitate transactions, a simple and efficient shipping process, and the ability to manage your business smoothly anytime, anywhere via Whoppah's mobile apps for iOS and Android, as well as the comprehensive website.

9. Do I need to update my shipping and logistics arrangements?

Once your profile and listings have been transferred, all your items will be ready for sale on Whoppah.

As a professional Showroommodellen seller, you use the "Custom Delivery" shipping method. This means that, just as you're used to with Showroommodellen, you remain responsible for arranging the shipping of your items yourself.

The shipping costs paid by the buyer will be transferred to you along with the proceeds of the sale. Separate shipping costs are set for each country.

10. How will customer service change after the acquisition?

Whoppah offers customer service for business sellers at business@whoppah.com . Our friendly and helpful customer service team is available five days a week to assist you with your orders.

For buyers of Showroommodellen

1. Will my Showroommodellen account be automatically transferred to Whoppah?

Yes, your Showroommodellen account will be automatically migrated to Whoppah. The Showroommodellen website will remain accessible until all data has been fully migrated. You will receive a notification once the migration is complete, which is expected to take place no later than November. Your current Showroommodellen data will be transferred, so you can log in with the same username and password after accepting the Whoppah terms and conditions. This ensures a smooth transition between the two platforms. Please note that you will no longer have access to your previous orders placed through Showroommodellen.

2. Can I still view my purchase history and saved items from Showroommodellen?

As long as the Showroommodellen website is available, you can still view your purchase history. However, once the website is closed, it will no longer be possible to access this information through Whoppah, as the platforms operate on different systems. If you need to view your order information, we recommend doing so before the Showroommodellen website is shut down in the coming months.

3. Will the return policy change?

Unlike Showroommodellen, Whoppah also works with private sellers. This means that items purchased from private sellers cannot be returned.

For purchases from professional sellers, European distance selling regulations apply, which grant you a 14-day cooling-off period. After receiving your item, you'll receive a notification via Whoppah chat to confirm it arrived in good condition. You have two days to do so. Once you confirm the item is in good condition, the 14-day cooling-off period expires, and the seller will be refunded. If there are any issues, you can report them in Whoppah chat, and the return process will be initiated.

4. How does this acquisition affect the available supply?

With this acquisition, Whoppah now offers over 150,000 unique furniture and art pieces, all clearly presented in one place. This creates the largest online selection for design and vintage enthusiasts in Europe.

5. Do I also get access to the current Whoppah offering?

Absolutely! With this acquisition, Whoppah now has over 150,000 unique furniture and art objects – all available in one place and accessible internationally. This gives you access to the entire Whoppah range, including many more exciting new additions.

6. Will the accepted payment methods change?

With the acquisition of Showroommodellen, Whoppah is introducing the latest and most advanced payment technologies, allowing you to benefit from today's most reliable online payment methods. Depending on the country you're shopping in, various payment options are offered.

7. Will the takeover affect shipping times or shipping costs?

Here too, this acquisition brings together the best of both worlds. By combining Whoppah's expertise and logistics network with advanced technology, you benefit from the most efficient and reliable systems for planning your deliveries online, including automatic order tracking and status updates.

Because Whoppah has sellers active from the Netherlands, Belgium, Germany, France, Spain, and Italy, among others, delivery times may vary depending on the shipping country.

8. How will customer service change after the acquisition?

Whoppah offers customer service through multiple channels, including WhatsApp at +3320444693 and email at support@whoppah.com. Our friendly and helpful customer service team is available five days a week to assist you with your orders.

9. Will there be any new features or benefits for buyers on Whoppah?

With Whoppah, finding exactly what you're looking for has never been easier. Enjoy effortless browsing with enhanced features like setting search alerts, chatting with sellers, bidding on items, scheduling your delivery online, and receiving automatic order tracking and status updates. Invoices are automatically generated, so you have everything at your fingertips for a smooth experience on our platform.

Whoppah also offers user-friendly apps for iOS and Android, as well as a user-friendly website. Selling your own items is also quick and easy, allowing you to reach buyers of secondhand design products throughout Europe in just a few steps!

Questions about Whoppah:

1. Who owns Whoppah?

Whoppah was launched in 2019 by serial entrepreneur Thomas Bunnik and his wife Evelien Bunnik-Remmelts. Whoppah has since grown into the largest marketplace for secondhand interiors in Europe. Whoppah's mission is to connect interior design enthusiasts across Europe and help them discover unique, high-quality secondhand furniture and decor that suits their personal style. Whoppah is funded by the founders and other entrepreneurs and investors from the technology, media, and real estate sectors.

2. Where is Whoppah located?

Whoppah has its headquarters in the Netherlands.

3. Is Whoppah acquiring the entire Showroommodellen entity or just the customers and technology?

Whoppah emphasizes that this acquisition includes Showroommodellen' core activities, including web traffic, customer base, product catalog, and platform information.